TERMS AND CONDITIONS FOR CARRUTHERS & KENT WEBSITE
Local Deliveries are done in our van and are arranged by our timetable. We cannot promise same day or next day delivery.
Minimum Order is 12 bottles.
FREE DELIVERY to within 20 miles radius of Newcastle Upon Tyne.
£10 charge per address between 20 to 50 miles radius of Newcastle Upon Tyne.
We use FED EX as our couriers.
Minimum orders are in quantities of 12 bottles. (12 x 75cl bottles equals 1 case)
Courier Delivery to England, Wales, Southern Scotland is £10 for first case and £7 a case thereafter.
Courier Delivery to North of Glasgow and Scottish Islands is £20 for first case and £11 a case thereafter.
For deliveries to Isle of Wight, Scilly Isles, Northern Ireland, Republic of Ireland, Isle of Man, Channel Islands, please enquire about the delivery charge.
Saturday deliveries incur an extra cost of £12.
We regret we do not ship outside the UK, or to PO boxes.
We do not deliver Sundays or Bank Holidays.
Courier Deliveries are sent on a next day service. However this is only possible if the wines are in stock at our warehouse and if the order has been placed before 1pm the previous day. We have an extensive range and from time to time wines go out of stock, so a maximum delivery wait of 10 days is to be expected. We will of course be able to inform you of how long you are likely to wait for your chosen stock. If you need the wine for or before a certain date please make sure you mention this when placing your order. Some products go out of stock indefinitely and when this is the case we will happily recommend something else to the similar style and value of your existing order.
If the chosen product is in stock we can usually dispatch it the following day providing the order is placed before 1pm. Orders placed on a Friday will be dispatched the following Monday.
Our couriers deliver between 8.30 to 5pm and require a signature upon delivery. If there is no-one at home to accept the delivery our couriers will leave a card with the local depot number on. Please give them a call to re-arrange delivery. Our couriers will attempt a delivery twice, a failed delivery will be returned to us, but please note that a returned delivery charge will be incurred.
If you would like the courier to leave your order in a particular place (eg. garage, porch, etc) this is possible, and please indicate clearly in the Delivery Instructions your special delivery requirements.
NB. Carruthers & Kent cannot be held responsible if the wine goes missing after the courier has delivered it to your instructions, or if the wine has been signed for.
Your order will be packed into specific mail order transit packaging which has been approved by our courier. As you can appreciate to prevent fraudulent damage claims we need to be made aware of damage ASAP so please check the number of parcels you are signing for, your order upon receipt, any anomalies or breakages upon delivery and inform us within 24 hours. We cannot replace wines that have been signed for but not actually received.
Should you have any queries about this service or would like further information about any of our wines please give us a call or send an email.
Carruthers & Kent will not sell to anyone under the legal drinking age of 18 years.
If you are not satisfied with a product and it is in unopened, undamaged and in a re-saleable condition, please contact us immediately and we will consider swapping it for something else but regret that you may have to incur the postage charge to get the product back to us. Proof of purchase must be shown, and all within 28 days of purchase.
If you receive the wrong wine in an order, please contact us immediately and we will organise a refund or replacement.
If there is bottle damage or your wine is corked, please contact us immediately by email and we will organise a refund. We may request the return of the damaged product before a refund is given so that we can assess the situation.
All prices are inclusive of VAT and Duty at current rates.
Vintages may vary from those shown, and all prices are correct at the time of publishing but may be subject to change.
Carruthers & Kent reserve the right not to sell a wine if it has been priced incorrectly.